Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HBO Max email already in use?

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You say you have support but there is not a phone number to call for support anywhere. Downloaded HBOMax but when I try to sign in it keeps telling me my email is already being used and there is no way to sign in through Roku....at least they could have someone on a chat but no chat...nothing...

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Roku Employee
Roku Employee

Re: HBO Max email already in use?

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@kddosu1 

Thanks for the post.

For more information about that channel's account information, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: HBO Max email already in use?

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@kddosu1 

Thanks for the post.

For more information about that channel's account information, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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