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Stevej21
Level 7
‎12-21-2020 07:14 AM

HBO Max does not start post install

I've installed the HBO Max channel but when I activate it there are only three dots that show up at the bottom of the screen. I've verified I have a supported OS (9.4) and I've uninstalled/reinstalled HBO Max. Suggestions?

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3 Replies
publius
Level 7
‎02-06-2021 01:50 PM

Re: HBO Max does not start post install

I am having the exact same issue on Roku express

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RokuDanny-R
Roku Employee
Roku Employee
‎02-07-2021 01:26 PM

Re: HBO Max does not start post install

@publius

Thanks for the post.

Can you please specify the issue you are experiencing? What are you seeing on your screen? Can you provide a screenshot of the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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publius
Level 7
‎02-07-2021 01:46 PM

Re: HBO Max does not start post install

I solved my problem.   It was an internet content filter issue.   Thanks for the reply!

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