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tychosis
Level 7

HBO Max black screen after returning from pause

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I have a strange issue with HBO Max that I have never had before, and that I haven't seen posted here.  Today is the first time I've noticed it, so I'm not sure how long it's been going on.

My streaming time is often interrupted and I end up having to pause a show... say when a work call comes in or there is something else I need to handle.  Afterward, when I resume the screen will go black and the Roku is unresponsive (it makes sounds when buttons are pressed but nothing happens.)  I can't really tell, but it seems to happen more often after a longer pause (several minutes or so.)

Only recovery I have found is to return to the home screen (the home button does work) and return to HBO Max and continue.

Reading some of these other fixes, I have gone through the process of 1) uninstall HBO Max, 2) remove power from Roku for a few minutes, then 3) turn on Roku and reinstall HBO Max.  Unfortunately, it didn't help.

Has anyone else seen this problem?  I know HBO Max can be problematic, I've had issues with it before... but this is a new one.

Thanks!

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max black screen after returning from pause

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Hey @tychosis

Thanks for posting here in the Community!

Does the issue only occur on HBO Max or across other channels installed on your Roku device? You can try running a software update on your Roku and see if that will resolve the issue you're experiencing. Feel free to visit this link if you need help with the suggestion above. 

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: HBO Max black screen after returning from pause

Jump to solution

Hey @tychosis

Thanks for posting here in the Community!

Does the issue only occur on HBO Max or across other channels installed on your Roku device? You can try running a software update on your Roku and see if that will resolve the issue you're experiencing. Feel free to visit this link if you need help with the suggestion above. 

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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tychosis
Level 7

Re: HBO Max black screen after returning from pause

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Hi!  Thank you for the response.  It was only HBOMax, and I did verify that my Roku was up to date yesterday...

That being said, it appears that the problem resolved itself, and the issue is not happening today.  I'm fairly certain it was on HBO's side... like after pausing it played back the rest of the buffer and then just stopped.  (Strange that it didn't freeze but just went black and became unresponsive though.)

Through researching the problem, I am aware that the HBOMax app is.... problematic, at best.  I'll chalk it up to that.

Thank you again for your timely response!

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