Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

HBO Max app stuck on three dot loading screen

The HBO Max app is completely stuck for me.

Here are my specs:

Model: Roku Ultra 4670X

OS Version: 10.0.0 Build 4205-46

DeviceID:  KW999E605267

Serial Number:  YJ00EH605267

HBOMax App Version:  50.11 build 24

I have tried:

1. Restarting the Roku

2. Restarting network connection

2. Deleting and reinstalling the HBO Max app.

0 Kudos
1 REPLY 1\
Level 20

Re: HBO Max app stuck on three dot loading screen

The correct procedure to reinstall an app on Roku:

  1. Remove app
  2. Restart Roku (Settings/System/System restart/restart) <-- MUST DO THIS HERE
  3. Re-install app

Otherwise, all settings/cached data remain (such as corrupted ones) and the app wont clean reinstall.