Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
One other thing I did in the madness of trying to get the ability to sign out and back in was to install the HBO Max app on my phone and then go to the Log Out Of All Devices. It says it could take up to 4 hours to fully log out. Then I stayed off all devices for at least four hours.
Honestly, I can't remember if my Roku #1 of 2 allowed me to sign in immediately after that or not. But at some point after that it did let me, and was good on that one. My Roku #2 still would not let me sign out, so I replaced it (Roku 4) with my new Roku Ultra that I had coincidentally just bought as a replacement. When I installed that new Roku, I saw that I was already logged into HBO Max when I initially brought it up. It must have taken the log in from my other Roku #1. But interestingly, I still did not see the Sign Out link, although I no longer needed it.
So after a day or two of craziness, I'm propelry logged into my new HBO Max account.
For those of you who might not remember my initial post to start the thread, I already had an "old" regular HBO account, purchased through Roku. When I could not convert it to HBO Max, I went directly to HBO Max and bought a subscription (20% off a 6 month sub now), and figured I'd just log in with my new account credentials. You know the rest of the story.
Never had an HBO account with Roku. Still can't find a sign-out option on the HBO Max app.
On the home page of HBO Max I see three icons at the top of the page. The FOUR (4) SQUARES ICON that will open a pull out menu for categories of content, a MAGNIFYING GLASS ICON for search and a CIRCLE ICON that indicates the current profile selected. If you select the CIRCLE ICON you should see a list of items that you can scroll through from left to right as follows:
Do Not Sell My Personal Information
Privacy & Terms
SIGN OUT is at the very end of that list and not viewable when you first enter the page. DO NOT SELL selection is the last one I see until you keep scrolling to the right.
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