Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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francookie
Level 7

Re: HBO Max app - login option not available for existing subscriptions?

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PERFECT ...thanks so much

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AgentCPU0
Level 7

Re: HBO Max app - login option not available for existing subscriptions?

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This makes absolutely no sense to me. HBO really should've had a better way to do this. None of the other methods I read worked. This, however, did

Try to watch anything on the app. It will ask you sign in, either by logging in or creating a new account. If you choose to login, you can either enter your login  info, or use a code. For the code, it will tell you to head to hbomax.com/tvsignin and enter that code

Honestly, I wish I knew why this is the method that worked for me. HBO messed up hard with this whole problem. None of it, at least from what I can tell, is the fault of Roku

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Plutosknight
Level 7

Re: HBO Max app - login option not available for existing subscriptions?

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If you select something then press play it will take you to the sign up/sign in option. 

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DanaEMS
Level 8

Re: HBO Max app - login option not available for existing subscriptions?

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I'm wondering if signing into GUEST MODE will work, as my daughter added HBO/MAX on her ROKU TV, so therefore she now has the HBO/MAX Roku account w/sign in. (I ended my HBO/MAX subscription, not knowing she was going to add HBO/MAX later so now my ROKU TV will not give me the option to sign-in, only start a new HBO/MAX subscription). 

And talking to ROKU: They want $1 for the answer. Seriously? 

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DanaEMS
Level 8

Re: HBO Max app - login option not available for existing subscriptions?

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THANK WORKED! Thank you, and agree...the sign out was not obvious. 

 

THANKS

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Bebedora05
Level 7

Re: HBO Max app - login option not available for existing subscriptions?

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I did just that and still nothing.

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max app - login option not available for existing subscriptions?

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@Bebedora05

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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