Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BritAbroad
Level 7

Re: HBO Max app has no sound

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I had nothing but an awful crackling/static sound. This tip worked perfectly! Thank you so much 🙏🏼☺️

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Boblawblaw
Level 7

Re: HBO Max app has no sound

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Genius!!! I had been having strange audio issues that made the sound almost like if your ears were popping if that makes any sense. But this was the fix! Can finally enjoy the app without feeling like something was wrong with my ears. Can't thank you enough.

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katiemck
Level 7

Re: HBO Max app has no sound

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Changing to stereo did not work for me.
I found this on Roku’s site and it did work...

  • First, make sure your software is up to date by pressing the Home button on your Roku remote, then go to Settings > System > System Update > Check now.

(I have a tv with Roku installed)

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courtneyg
Level 7

Re: HBO Max app has no sound

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Thank you!! I was going insane!!!!

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Rokruella
Level 7

Re: HBO Max app has no sound

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Yes!!!! That finally worked!!!

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smvogt
Level 7

Re: HBO Max app has no sound

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I have had the same issue, and did what the other user said. I switched the sound to stereo from within the Roku Home Screen settings. It did not work for me until I also went into settings by pressing * while in the show. I went down to the “volume mode”option. It was somehow set to “off”. I selected a different option and the sound came on right away. Hopefully this helps someone else out there. 

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