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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TL31
Level 8

HBO Max: How to log out and log back in with different credentials

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I need to log out of the HBO Max channel on my Roku device and log back in with different account credentials. I've already tried removing the channel and re-logging in. Any advice on how to do this? Thanks.

 

2 Solutions

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jgh2014
Level 7

Re: HBO Max: How to log out and log back in with different credentials on Roku

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I was able to change credentials.  Open you hbo/max in roku--> click on your profile on top (left for me) --> scroll all the way to the right.  The signOut opt is off screen.  When I clicked on the a movie to play I was able to change my credentials.  Hope this helps.

 

Additional resources that you might find helpful:

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MajorRexHavoc
Level 8

Re: How to log out of HBO Max App on Roku and log back in with different credentials?

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This was close, but not accurate. 

1. Scroll to the bottom left in the HBO Max app, and select the Settings gear icon: IMG_2343.jpg


2. THEN, on the sections near the top of settings, scroll all the way right until you see 'Sign Out'. Click it, click Sign Out that shows up and you are out:IMG_2344.jpg


3. When you click on a new movie or show to watch, it will prompt you to sign in with (your same or different) HBO Max credentials.

 

[Screenshots added for clarity]

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8 REPLIES 8\
jgh2014
Level 7

Re: HBO Max: How to log out and log back in with different credentials on Roku

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Any luck?  I have set up the channels using old credentials and I also trying to change credentials.  I have deleted as well...comes back with the original credentials.

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TL31
Level 8

Re: HBO Max: How to log out and log back in with different credentials on Roku

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No luck on my end.    I have tried a variety of things and it always reverts to the same creds.

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adm1jtg
Level 7

Re: HBO Max: How to log out and log back in with different credentials on Roku

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no luck trying to change ANY channel that is ditrecttv credential based

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jgh2014
Level 7

Re: HBO Max: How to log out and log back in with different credentials on Roku

Jump to solution

I was able to change credentials.  Open you hbo/max in roku--> click on your profile on top (left for me) --> scroll all the way to the right.  The signOut opt is off screen.  When I clicked on the a movie to play I was able to change my credentials.  Hope this helps.

 

Additional resources that you might find helpful:

TL31
Level 8

Re: How to log out of HBO Max App on Roku and log back in with different credentials?

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This worked.   Thanks so much for sharing, really appreciated.

MajorRexHavoc
Level 8

Re: How to log out of HBO Max App on Roku and log back in with different credentials?

Jump to solution

This was close, but not accurate. 

1. Scroll to the bottom left in the HBO Max app, and select the Settings gear icon: IMG_2343.jpg


2. THEN, on the sections near the top of settings, scroll all the way right until you see 'Sign Out'. Click it, click Sign Out that shows up and you are out:IMG_2344.jpg


3. When you click on a new movie or show to watch, it will prompt you to sign in with (your same or different) HBO Max credentials.

 

[Screenshots added for clarity]

Ahmayzen
Level 7

Re: How to log out of HBO Max App on Roku and log back in with different credentials?

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1. Access your HBO Max account

2. Click Manage device

3. Sign out of the the specific device

4. Log back into the device using the desired account

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Nico_527
Level 7

Re: HBO Max: How to log out and log back in with different credentials

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This only works if you still know the previous credentials. I used the HBO Max app on my phone. I signed in, it gave me the option to choose a plan or restore purchase. I selected choose a plan and it took me to a page where I could select my account “little man icon in bottom right corner”. Then the settings button became available for my unverified account at top left. From there I just managed/removed all devices and got a new log in screen on my Roku tv. 

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