Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HBO Max Channel sign in?

I purchased HBO Max for six months through the HBO Max website.  But the HBO Max channel on Roku thinks I'm not a subscriber and so keeps asking me to get a trial of HBO Max. How can I tell Roku that I already have a Max account -- or does the channel simply not work unless I buy it through Roku? 

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Level 20

Re: HBO Max Channel

Try to start watching something on the HBO MAX app.  Before it starts to play it should give you two choices: "SUBSCRIBE NOW" and "SIGN IN".  At least that's what happens here.

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