Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
There are reports of issues with HBO Max. Have you considered that HBO could be having issues, since other services work just fine on Roku?
By the way, there are different servers that large services such as HBO Max, Netflix, Hulu, Amazon, and others use for different platforms. That means an issue with the HBO Max servers for Apple TV would only impact Apple TV users, but still an HBO issue. And, of course, an issue with the HBO Max servers for Roku would only impact Roku users. I bring this up so you won't make the mistake of thinking that because it works on one platform, it will be working on all platforms.
DBDukes Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." Note: I am not a Roku employee.
When removing a channel, please make sure to restarting your device before adding the channel back again, specifically in that order.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.