Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sharppoint
Level 7

HBO Max Changing connection options

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I have enjoyed my discounted price for HBO through my satellite provider, I called to cancel my subscription. After a few days they caught up with me and won't allow access to the HBOMAX through my Ultra. I would like to sign in using another family members service not certain how this is accomplished. I tried to remove the channel a few times, but when i re-install it still shows my account.

Do i need to re-load my ultra? Thank You!

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makaiguy
Community Streaming Expert

Re: HBO Max Changing connection options

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Go into your HBO app and find the way to sign out of it.  I don't have HBO so I can't give you specifics -- could be under your account, settings, etc.

Once you have signed out, sign back in but use the credentials for the other account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

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makaiguy
Community Streaming Expert

Re: HBO Max Changing connection options

Jump to solution

Go into your HBO app and find the way to sign out of it.  I don't have HBO so I can't give you specifics -- could be under your account, settings, etc.

Once you have signed out, sign back in but use the credentials for the other account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

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