Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Unacceptable. Time to ditch Roku for Apple TV boxes if this isn't fixed soon.
Seems kinda like cutting off your leg because you're tired of a toe ring; if you're worried about channels, apps, etc. (much less cost) Apple would be immeasurably worse. If I was going to ditch Roku & Amazon, I'd probably just go with an Invidia Shield and run Android TV. HBO MAX is working fine there - been watching it on an Sony Smart TV w/Android since the launch.
Again, "fixing" this is really up to AT&T. The bottom line is that HBO NOW is working fine on Roku today, and AT&T could easily have renamed the app and added MAX content, and Roku would have no say in that, but for some reason that wasn't good enough. Instead they want to change the way the app operates in Roku's environment, and for that they need to reach a new deal. So yes, Roku is unwilling to accept the new app without that deal, but it's also true that AT&T doesn't want to deliver the new content through the existing app. Both parties bear a share of the blame, but I mainly hold AT&T accountable for withholding MAX content from HBO NOW subscribers when they had been promising it to them for months.
I'm just glad I didn't take that discount deal offered in May and been left paying MAX money for the NOW service - everyone on those 12mo deals should certainly be allowed to drop them. Once HBO is off my cable package in the next week or so, I'll just ignore HBO MAX until they fix this nonsense.
I cannot believe Roku is pulling this stunt with its customers, essentially holding us hostage so that they can negotiate and enrich themselves. Why are Disney+ and Netflix allowed to have standalone apps but not HBO Max?
I have a Roku device in every room and encouraged all of my family to buy Rokus because the platform was neutral and did not pick a side between Apple, Google, and Amazon. It was the one device where you could watch everything and not have to pick a "camp".
At this point, it looks like Apple TV is the consistently the best option so I'll migrate all of my TVs over to those devices and craigslist my Rokus before people realize what is happening here.
I get my HBOMAX free with my AT&T wireless plan. So I’m lucky in that regard. At home on my ranch in the sticks of San Diego, I just watch on my iPad. But when I drive to the house in to the city, I can see it on the smart tv. I hope the powers that be figure it out for everyone soon! 🙏
It is now 9 days since HBO Max debuted, and it is still not on Roku. There must be plenty of people with Roku who are a bit perturbed by this. Many of people are threatening to leave the Roku universe for alternative ways of streaming. Google must be in a state of glee because every day's delay brings them more customers and more money.