Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tmiller2511
Level 7

HBO Max App Stuck on Loading Circles

Hey all,

So having problems with the HBO Max App after two weeks of working properly. Now it is stuck on the loading bubbles and won’t move to the profile sign in. I have done everything factory reset, unplug,delete then add, factory reset everything and even reset my modem. Nothing seems to work and want to get it fixed so I do not have to plug up the computer to watch it. 

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2 REPLIES 2\
boogernose
Level 18

Re: HBO Max App Stuck on Loading Circles

try Settings/System/system restart

---A problem clearly stated is a problem half solved---.
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atc98092
Community Streaming Expert

Re: HBO Max App Stuck on Loading Circles

What is the model number of Roku device? I use Max on my Ultra 4800 and Sharp Roku TV without an issue.

When you did the remove and reinstall, did you reboot the Roku between those two steps? That's a requirement when removing a channel. But I acknowledge you did a factory reset, so that obviously removed everything to do with the channel.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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