Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tmiller2511
Level 7
‎01-07-2021 05:16 PM

HBO Max App Stuck on Loading Circles

Hey all,

So having problems with the HBO Max App after two weeks of working properly. Now it is stuck on the loading bubbles and won’t move to the profile sign in. I have done everything factory reset, unplug,delete then add, factory reset everything and even reset my modem. Nothing seems to work and want to get it fixed so I do not have to plug up the computer to watch it. 

0 Kudos
Reply
2 Replies
boogernose
Level 18
‎01-08-2021 12:31 AM

Re: HBO Max App Stuck on Loading Circles

try Settings/System/system restart

---A problem clearly stated is a problem half solved---.
0 Kudos
Reply
atc98092
Level 21
‎01-08-2021 06:30 AM

Re: HBO Max App Stuck on Loading Circles

What is the model number of Roku device? I use Max on my Ultra 4800 and Sharp Roku TV without an issue.

When you did the remove and reinstall, did you reboot the Roku between those two steps? That's a requirement when removing a channel. But I acknowledge you did a factory reset, so that obviously removed everything to do with the channel.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Reply