Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
My HBO max channel isn't working on my TCL Roku tv. Keeps giving me the error message that "an unknown error has occurred. Please contact tv provider." I've restarted my tv multiple times and checked my network, no issues. All of my other channels are working fine.
If you're only experiencing the issue on HBO Max while other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
We were watching the channel all afternoon. We moved to our bedroom and went to watch in there and we have been getting a "An unknown problem occurred. Please contact your TV provider" message on all devices now.
Anyone know why? I have restarted all devices. THis is a subscription channel, so it won't uninstall. To uninstall, I have to cancel the subscription first, which may be happening regardless, but I'd like to see if I can resolve the issue.