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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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luis111503
Level 7

HBO Max, 9.4 Software, 3500x Stick NOT WORKING

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I have a Roku Stick, 3500X, running 9.4 software.
I am trying to use HBO Max and it continually freezes and returns me to the home screen.
I am paying 14.99 a month for this service. If it is not going to work with Roku, then I will go and use another streaming device. This is very frustrating as I have not had any issues with my Roku up until trying to use this service.
Please help.

1 Solution

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renojim
Community Streaming Expert

Re: HBO Max, 9.4 Software, 3500x Stick NOT WORKING

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First of all, Roku is not a service.  It's just a little computer that runs apps.  There's no way to get a new channel/app on an old device just as your DOS computer won't run Windows apps.  If you have the 3500, I'm sorry, but it's obsolete just like that flip-phone you may have lying around.

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MartyLA
Level 8

Re: HBO Max, 9.4 Software, 3500x Stick NOT WORKING

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It almost 6 weeks after you posted with the same problem I’m having and no one has replied with a solution. Roku “support” is non-existent. I’ll have to switch to another service. Please let me know if you’ve found a service you’d recommend. 

renojim
Community Streaming Expert

Re: HBO Max, 9.4 Software, 3500x Stick NOT WORKING

Jump to solution

First of all, Roku is not a service.  It's just a little computer that runs apps.  There's no way to get a new channel/app on an old device just as your DOS computer won't run Windows apps.  If you have the 3500, I'm sorry, but it's obsolete just like that flip-phone you may have lying around.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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luis111503
Level 7

Re: HBO Max, 9.4 Software, 3500x Stick NOT WORKING

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When referencing “a service” in my post, I did not mean Roku, I meant the HBO max service that I am paying 1499 for.

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MartyLA
Level 8

Re: HBO Max, 9.4 Software, 3500x Stick NOT WORKING

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@renojim 

1. The Roku faq’s say that my Roku stick is capable of running HBO Max, so that is not a problem.

2. I’m a bit too young to know about DOS and flipphones #showingyourage