Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bigj011p
Level 10

HBO Max 4K Playback issues (obviously for the limited content that is in 4K)..

So I've seen on other devices that movies such as "The Little Things" play back in 4K, Dolby Vision, HDR10 etc. When I go to the Roku device HBO Max app for the same movie, it says HD and no other formats. On that same Roku device I'm able to play 4K and HDR content on Netflix, Disney+, AppleTV+ and Amazon Prime. So I clearly know it's not my TV or the Roku device. Which by the way the Roku is set to 4K 60hz HDR and I even went into my TV settings and turned on the 4K HDR etc for this specific individual input as well.

Which I'm wondering why HBO/Warner would drop the ball on a highly requested feature that is available on pretty much every other device that supports 4K HDR including on a similar equivalent device, an Amazon Fire Stick.

5 REPLIES 5\
ThriftyHill
Level 7

Re: HBO Max 4K Playback issues (obviously for the limited content that is in 4K)..

Same question as the original poster.   Is this a Roku issue or an HBO MAX issue?  4k was available for WW84 and 4k is available for The Little Things on my Smart TV HBO MAX app but not my Roku Ultra 2020. Why is that?   Was 4k content not part of the HBO MAX/Roku deal? 

0 Kudos
StreamerUser
Level 20

Re: HBO Max 4K Playback issues (obviously for the limited content that is in 4K)..

While the audio/video quality tagging in the HBO Max (for Roku) isn't accurate, the streams themselves  are at the appropriate quality levels (4K/HDR/Atmos/5.1/etc) relative to the device configuration and content.

(e.g. Wonder Woman is 4KDV/HDR10 w/Atmos/5.1 on 4800/4670/etc, even though its tagged as just "HD", (and no Atmos/5.1)).

Its a platform specific bug (probably easily addressable via server configuration/provisioning, but so far hasnt been a priority for HBO).

0 Kudos
atc98092
Community Streaming Expert

Re: HBO Max 4K Playback issues (obviously for the limited content that is in 4K)..

And to answer the other question, this is an HBO issue, nothing to do with Roku. HBO has issues with other platforms as well. For example, Max doesn't offer 5.1 audio on the Shield, or any Android device apparently. So I stick with my Ultra for that. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
StreamerUser
Level 20

Re: HBO Max 4K Playback issues (obviously for the limited content that is in 4K)..


@atc98092 wrote:

And to answer the other question, this is an HBO issue, nothing to do with Roku. HBO has issues with other platforms as well. For example, Max doesn't offer 5.1 audio on the Shield, or any Android device apparently. So I stick with my Ultra for that. 


HBO Max is properly streaming Atmos/5.1 on the FS4K and TS4K, with the same version/build as the Shield (the GCCWGTV behaves the same as the Shield though).

0 Kudos
atc98092
Community Streaming Expert

Re: HBO Max 4K Playback issues (obviously for the limited content that is in 4K)..

Just had the app update on my Shield. Game of Thrones is still 2 channel PCM on it, while the Roku is DD+ 5.1. Seems HBO doesn't like Nvidia.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos