Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

HBO MAX keeps rebooting Roku device

#HBO MAX constantly rebooting my Roku device. No other channels but #HBO MAX and of course now I'm stuck with a month subscription that is practically worthless. Reboots at least every 10 minutes during a show/movie. Worthless

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2 Replies
Roku Employee
Roku Employee

Re: HBO MAX

@Kindashyguy 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: HBO MAX

I don't know why people keep saying to do a system update or do a restart (or both) when we've already told Roku and or HBO many many times this does not correct the issue. It is as if they are openly admitting "Well, we don't know how to fix it either" when they say those things to us like we are five year old kids.

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