Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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nyc79
Level 8

HBO Kicks Me Out to Roku Home Screen

I've noticed this happening a lot. I'll be watching HBO for a while, and then all of a sudden it stops (even in the middle of a show or movie), and just takes me back to the Roku home screen. Another issue is if I'm watching a series, at times it'll end the episode, and just stop before it starts the next one. Pressing play, pause, stop, or the back button does nothing. The only thing you can do is exit the app to the Roku home screen, and just start watching again. It actually happens with a few other apps also (I can only think of Hulu right now and sometimes Netflix). I don't know what's going on. I'm using a Roku Premiere + wirelessly, with a with a Verizon FIOS internet connection. The modem is almost half a foot away.  

4 Replies
janezy
Level 7

Re: HBO Kicks Me Out to Roku Home Screen

This has been happening to me on Hulu also.  It just started a few days ago. I don't have autoplay enabled. I enter the app and watch something, then at the end, hit the back button to select something else to watch.  Instead, it keeps shooting me all the way back to the Roku home screen.  Did you ever figure out a fix?

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RokuMary-F
Roku Employee
Roku Employee

Re: HBO Kicks Me Out to Roku Home Screen

Hi @janezy,

Thanks for the post.

Try removing the channel that you are experiencing the issue with from the Roku home screen. Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue. 

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,

Mary

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janezy
Level 7

Re: HBO Kicks Me Out to Roku Home Screen

Thanks for the advice, @RokuMary-F .  Unfortunately, the issue is still persisting.  Any other ideas?  It started only recently.  Was there an update to the Hulu channel or something?

Thanks!

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Kicks Me Out to Roku Home Screen

@janezy

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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