Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
HBO Go installed on roku.com but not showing on any devices or app
I am trying to watch HBO Go, but the channel isn't showing on any of my Roku devices. When I go to roku.com and log into my account, search for HBO GO, it says that it is already installed. When I go to my devices, it does not show in my channels. I've tried to restart the Rokus- no help. I have tried to install the channel through the app on my phone, it asks for my pin then spins with no resolution. I have tried to install the channel on my devices, I get an error that says it can't be installed.
I would try to uninstall and reinstall the channel, but I can't see it on the devices or the phone app to do so. The only place it says it's installed is at roku.com on web browser.