Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Oldsilenus
Level 7

HBO GO after Aug 1

Roku's e-mail about the discontinuance of HBO GO after the end of July, perhaps erroneously, gave me the the impression that it would be available as a standalone service on the Roku channel. That, at least at the present time, appears not to be the case. After Aug 1 will one still have to subscribe to HBO to get HBO GO from Roku?  i.e., pay for two services?

Oldsilenus

0 Kudos
3 Replies
makaiguy
Level 20

Re: HBO GO after Aug 1

Not being an HBO subscriber, I haven't paid all that much attention, but..

My understanding is that HBOGo is being replaced by HBOMax which will have HBO plus additional content.  Those with HBO subscriptions will be given access to HBOMax, as they have access to HBOGo now.  The thing is, HBO is still negotiating re getting HBOMax on Roku and Amazon streaming devices, so you won't get HBOMax on Roku until the agreement is reached.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Oldsilenus
Level 7

Re: HBO GO after Aug 1

Thanks. My daughter mentioned HBOMAX to me, but as a FIOS subscriber I could not find it anywhere. I have to re-read the Roku e-mail. It was EASIER in the old days when Roku had live agents available!

0 Kudos
Oldsilenus
Level 7

Re: HBO GO after Aug 1

Thanks again for your help. Things are a bit more complicated than Verizon Customer Support or Roku seems to have written. A place to start is:

https://support.roku.com/article/208756408

This memo makes clear that Verizon is one of those carriers for which one has to sign in to Verizon BEFORE activating an HBO product. You are correct. Roku does not have HBO SHO but they do have HBO NOW. If Verizon is your carrier and you try to activate this before signing in to Verizon, you get a message stating that there is a fee. If you close the sign in box, and sign in to Verizon HBO just lets you sign up. There is no authentication code or or anything else required.

0 Kudos