Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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OBrienH
Level 7

Guest mode major issue

I manage a small property with 38 rooms. We are trying to leave cable and transitioning to Roku Tv. I set up all the accounts and set them up all in guest mode. We have access points all over the property with 5G and 2G excellent signal and they are all updated with the latest software. They work perfectly fine BUT The issue comes when signing out from guest mode. After the guest leaves or if they forgot to sign out and we sign them out manually instead of going back to the guest mode welcome screen it goes to a screen asking me to input an email to set up the device with an account. On the website the device still shows connected and with guest mode enable (if I sign them out through the website sometimes goes to the welcome screen sometimes goes to the requesting email screen) The only way I can make the device work again is by giving it the email, going to the email and using the link to set up the device and going to the Roku website and setting the device all over again as a new one. This is an intermittent issue and sometimes it doesn't happen. I would like to resolve this as soon as possible. Please do not send me the guest mode article as I already know it by heart and there is no solution there. Thank you in advance for any help you can give me.

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renojim
Community Streaming Expert

Re: Guest mode major issue

I don't have an answer, but I do have a question.  What happens if a guest factory resets a Roku device using the reset button (I assume it can't be done from the menu) while it's in guest mode?  Could that be happening?

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