Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rhuettner
Level 7
3 weeks ago

Green light on remote not working after trying many tips/tricks

My green light will not turn on. I have replaced batteries, disconnected Roku, nothing is blocking the access point, etc. Not sure what else to do. I saw something where this might be a power supply problem? 

0 Kudos
Reply
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee
3 weeks ago

Re: Green light on remote not working after trying many tips/tricks

Hi @Rhuettner,

Thanks for reaching out regarding the issue you are experiencing.

Does your remote have a pairing button when you remove its battery cover?

Let's try to reset the remote. Reset the remote by pressing the home button, arrow down button, and pairing button altogether for 6 seconds then release. After doing the reset, remove the batteries from the remote. While the batteries are out, press and hold the OK button for 5 seconds to drain the remaining power from the remote. Then reboot your Roku unit. Reinsert the batteries back and press and hold the black/pairing button for 5 seconds. Check if you got the light on the remote and observe if the remote will pair back. Check if the issue's resolved.

For more info on this link: How do I resolve problems with my Roku enhanced "point-anywhere" remote?

Please keep us posted!
Regards,
Mary

0 Kudos
Reply
Labels