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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gloop05
gloop05
Level 7
‎06-23-2018 06:32 AM

Gray boxes instead of artwork

I'm on a 2016 Roku Ultra (8.1.0 Build: 4131) and sometimes when I'm scrolling through movies and shows I will get a gray box instead of the programs screencap preview or movie poster.  This happens mostly on Amazon Prime Video and Hulu, but sometimes Youtube.

I tried doing a factory reset and resetting my router, but nothing helps.  Any ideas?
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