Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'm on a 2016 Roku Ultra (8.1.0 Build: 4131) and sometimes when I'm scrolling through movies and shows I will get a gray box instead of the programs screencap preview or movie poster. This happens mostly on Amazon Prime Video and Hulu, but sometimes Youtube.
I tried doing a factory reset and resetting my router, but nothing helps. Any ideas?