Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Google Photo App Not Working

Hi There,

I have a Roku 3 & Roku Ultra. On both devices the Google Photoview app suddenly stopped working. When I try to open my photo library I get the following error:

HandleGetAlbumlist Code 400 The requested URL returned error 400 Bad Request

I tried posting in the Google Photo forum but was referred here. Does anyone have a fix for this? I miss using both my flat screen TV's as digital picture frames

Hope someone can help


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4 Replies
Level 10

Re: Google Photo App Not Working

Yep, looks like there's an issue with the app. I haven't previously used it, so I don't know if it ever worked. I assume it did for you, based on your wording of the problem. Normally, best bet might be to contact Google or the app creator. As no creator is listed in the Channel Store, perhaps Tanner will jump in and offer some guidance. Or, perhaps other users have an idea?
Roku Ultra (4660)
Roku Premiere+ (3921)
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Level 7

Re: Google Photo App Not Working

I'm having the exact same issue and within the last 2 days. I also use photoview as a screensaver and I hope they fix it because I've enjoyed it thoroughly.
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Level 8

Re: Google Photo App Not Working

Mine started working again last night.
Roku Stick: 3800RW
Roku Stick: 3800X
Roku Stick: 3600X (Died)
Roku 1 SE: 2710X (Retired)
Roku 2 XS: 3100X (Retired)
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Community Manager
Community Manager

Re: Google Photo App Not Working

Thanks for letting us know what you're seeing. The channel referenced is developed by a third party, and is not published by Google. We've let them know about the issue, and they are working on an update to address it. 

Please continue to try checking for updates in Settings>System>System update>Check now, or try removing the channel, restarting your device, and adding the channel back once more. 

We're hoping this should be resolved soon and appreciate your patience in the meantime! 

Tanner D.
Roku Community Manager
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