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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cstoneri
Level 7
‎05-07-2020 06:03 PM

Google Home no longer recognizes any channels

Today, Google Home suddenly stopped recognizing all channel commands for all three of my Roku TVs, such as “Play YouTube TV on Kitchen Roku”. The only command Google Home now recognizes is “Turn on Kitchen Roku”. For any channel commands, Google Home responds with “...I can’t do that here, but you can ask me to do that on one of your other devices...”, but I get the same response for all three Roku TVs. The channel functionality worked perfectly from Mar 16th thru May 7th, so I’m wondering if there was either a recent Roku or Google Home software update?

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makaiguy
Level 16
‎05-08-2020 07:13 AM

Re: Google Home no longer recognizes any channels

Roku units are updated individually and usually at different times. If suddenly all 3 were affected, I'd guess it was a Google update.

You can see when your Roku last updated its software via Settings > System> System update
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