Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Coleditt
Level 7

Global tv app only looping commercials

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Hi, I have a roku TV and a subscription to several channels on the global tv app. The news loads and plays fine, and the tv knows what channels I am subscribed to. However, after about a week of use, when I try to play a show, it loads one commercial, plays a few seconds of the show, then launches into 4 commercials again. Then this repeats over and over and the show never loads. Please help!

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makaiguy
Level 20

Re: Global tv app only looping commercials

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When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists with the latest channel version, you need to know that this is controlled by Global TV and their servers.  Roku just provides the platform on which Global's app is run and Roku just passes through what it receives.

Global TV Contact Us form: https://www.globaltv.com/faq/#contact

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

3 Replies
makaiguy
Level 20

Re: Global tv app only looping commercials

Jump to solution

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists with the latest channel version, you need to know that this is controlled by Global TV and their servers.  Roku just provides the platform on which Global's app is run and Roku just passes through what it receives.

Global TV Contact Us form: https://www.globaltv.com/faq/#contact

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

Coleditt
Level 7

Re: Global tv app only looping commercials

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Thank you so much! That solved my problem! I can watch on demand shows again

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makaiguy
Level 20

Re: Global tv app only looping commercials

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@Coleditt wrote:

Thank you so much! That solved my problem! I can watch on demand shows again


Thanks for reporting back.  So many people don't ...

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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