Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lathama
Level 7

Global app returns to Home Screen minutes after starting a show

Recently download in the Global app but when I start watching a show within a few minutes the streaming stops and I get kicked out to the home screen repeatedly. I have deleted restarted re-added and try it again, but no luck. Kicks me out every time 😒 any suggestions? 

2 Replies
AmandaJH
Level 7

Re: Global app returns to Home Screen minutes after starting a show

Same issue. I am signed in and everything but it won't stop logging me out on ruko

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RokuDanny-R
Roku Employee
Roku Employee

Re: Global app returns to Home Screen minutes after starting a show

@AmandaJH

Thanks for the post.

We would like to gather more information about the issue you are experiencing. What Roku model device are you using? How are you powering the Roku device? Is the device plugged into the TV USB port or is plugged into a wall outlet? Does this issue happen with just this channel/app or does it happen with other channels as well?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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