Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Waynek
Level 7

Global TV does not connect with my Telus account

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So, I enter my username / password and my TV screen says incorrect.  I knew my password, but I even called Telus and confirmed my username / password with them (and I even triple checked it by logging into Telus online).  When I want to add Global TV on my Roku, I am asked to click my provider (Telus), I go online and enter the code that appears on my TV screen, (all is fine so far), and then, when I enter my username and password, it says that it's incorrect.  My username and password are not incorrect, so what am I supposed to do???   So frustrating!!!  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Global TV does not connect with my Telus account

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@Waynek 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Global TV support directly to inquire further, as well as possibly Telus. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Global TV does not connect with my Telus account

Jump to solution

@Waynek 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Global TV support directly to inquire further, as well as possibly Telus. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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