Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Global TV and Accuradio channels won't load

Express Roku

Global tv loads, but the live stream does not work.  Error number 403-300 and message "sorry, we're having trouble playing this content.  Please check your network connection or try again later".  This issue has been happening for about 2 weeks now.  We've deleted app, reloaded, done system update, restarted roku.  Issue not fixed.

Accuradio app loads, opens, but many channels just kick you back to Roku homepage.  Tried all of the fixes mentioned.  Issue not fixed.

 

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3 Replies
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Roku Employee
Roku Employee

Re: channels won't load

@kathy1 

Thanks for the inquiry.

Are your other channels are working correctly, and if you are only experiencing this issue on the Accuradio and Global TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Have you also tried rebooting your wireless modem/router to see if this resolves your issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: channels won't load

Also have this issue with Global. 403-300 on bottom of screen and stating "sorry unable to load....". Any other fix? Can anyone help? Thanks.

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Level 7

Re: Global TV and Accuradio channels won't load

Found out that if you log out and sign back in again on Global, it seems to correct the problem

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