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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Blackbird2012
Level 7
‎02-20-2021 04:04 PM

Glitching and changing shows

I just bought the Roku ultra and I was watching Hulu and it keeps stopping and glitching and then changes the show on its own no one else is controlling the tv I’m the only one in the house . I live in the country and no one is using my WiFi. I’m a little frustrated as I just updated thinking it would be better but so far not working very good. Anyone have any idea how to fix this?

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makaiguy
Community Streaming Expert
‎02-22-2021 12:18 PM

Re: Glitching and changing shows

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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