Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Njgiant
Level 7

Giants tv app

Hello I am running a roku premiere and express. Whenever I watch nfl ny giants tv app...this annoying black bar at the top right corner takes up 1/4 of the screen and doesnt go away. It's a spinning circle and tells u what is coming up next. There is no need for this and it's a roku issue cause i have spoken to the ny giants tech guys...please remove this...any help?
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Roku Employee
Roku Employee

Re: Giants tv app

Hi,

Thanks for letting us know about the issue that you are experiencing.

We would recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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