Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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reneemorrow
Level 7

Gaia Channel will not play

Purchased Gaia , goes to the channel but when I push play it goes back to the Roku home screen.

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Gaia Channel will not play

@reneemorrow 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Silversand369
Level 7

Re: Gaia Channel will not play

I did this already but the interface still won’t work and there is no content loading on a blank screen after initiating the channel and selecting from my username... please help! I want to watch my shows 

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lahsugar
Level 7

Re: Gaia Channel will not play

Has anyone had any luck fixing this issue? I’m having the same problem. The channel opens to my account, but when I click on it, it goes to a black screen with a menu on the left hand side. I can’t move to the menu or do anything. 

My Roku is connected to the wall for power. I also deleted the channel, restarted the Roku, and reinstalled the app to no avail. I also tried updating the app - still nothing. 

 

Please, it sounds like there are people more than just myself with this issue. Thank you

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RokuMary-F
Roku Employee
Roku Employee

Re: Gaia Channel will not play

Hi @lahsugar,

Thanks for the post.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Thanks,

Mary

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