Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Watt2007
Level 7

Re: Frozen black 'ad info" screen during commercials

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Im having the same issue on my Roku streaming stick with YouTube TV. Freezes in CNN after ads. I have a Samsung smart tv that shares the same YouTube TV account and have never experienced this freezing issue. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Frozen black 'ad info" screen during commercials

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Hi everyone,

Thanks for your patience while this issue was being investigated.

YouTube has stated that they have resolved the issue on their side. At this time, we would recommend checking for a channel update and seeing if the issue is still occurring.

Please keep us posted if you continue to see this issue after March 8th.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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