Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'm knocking on wood when I write this .. all of a sudden, about three days ago (today is February 24, 2022), I stopped having the issue. I haven't had it go to the dark screen with the ad info in the top left corner. I've done nothing to change the situation. Perhaps they fixed it? At least for me it appears to be fixed now. It was constantly happening for me while watching HGTV but again, it hasn't happened to me now for about three day. Keeping my fingers crossed!
I thought the same and noticed it didn’t happen for several days and then it happened at least twice today. I don’t think it has anything to do with the channel you are watching and more about the particular ads. Seems like certain ads cause it to hang up on the black screen. But a few weeks ago it happened about 5 times in 1 hour so it’s reduced now but not gone.
Why has this issue not been fixed to this date? I see pages and pages of posts describing the exact same issue and yet no fix?
i have 5 Roku sticks as old as 5 years and as new as 1 year and they all experience the same problem lots of users have described for months. I also have a Chromecast stick and it works perfectly with no issues.
This is obviously a known and ongoing issue for a while now and reflects poorly on Roku which seem to be unable to fix the issue. I chose to buy the Roku sticks instead of the cheaper Firesticks and looks like I made the wrong decision.
I have a Chromecast and does not have the issue. I also tested a fire stick for the last couple of days and did not get a single issue. However, all the various Roku sticks I have show the same issue. Look at all the posts in this thread, all of them describe the issue and it points to the Roku stick. I have personally done the uninstall, reset, re-install and clear cache procedure with no luck.
This seems like a lame attempt to divert the issue from Roku to YouTube TV.
I mean, I could take a picture next time it happens and show you the firestick plugged into the tv. I don't care one way or the other whether it happens on a roku or a firestick or whatever, I came here because I was having the same issue and was looking for a solution.