Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KiwiChris
Level 7

Re: Frozen black 'ad info" screen during commercials

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@KiwiChris wrote:

I've just ordered a "Chromecast with Google TV" device. Looks good on YouTube. I'm officially done with Roku after close to 10 years. If I like this new device and it's remote, I'm going to buy 2 more for the other TV's in our house and sell the Rokus. It's just ridiculous that it's gone on so long.


Just letting you all know that the Chromecast with Google TV device I bought is working out pretty well. The UI is a little different, but it's still pretty easy to navigate. The best thing... No black screens. Thing of the past!! Yay! Come on in, the water's great!!

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Nancyde55
Level 7

Re: Frozen black 'ad info" screen during commercials

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I am having same problems, makes us so mad after a while, you end up missing part of the programs you are watching.  If you buy the most expensive Roku will that work?

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James1776
Level 9

Re: Frozen black 'ad info" screen during commercials

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Who knows? They are not fixing the problem so a new purchase of a more expensive device is like rewarding ROKU for not fixing their existing problems.

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Hauteanman
Level 7

Re: Frozen black 'ad info" screen during commercials

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#Same issue.  Does this have anything to do with my sound bar

James1776
Level 9

Re: Frozen black 'ad info" screen during commercials

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Are you using the Roku combination streaming device and sound bar? I was thinking of buying one used to see if that option works as the sticks don't

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Hauteanman
Level 7

Re: Frozen black 'ad info" screen during commercials

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Yes

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streamerman
Level 9

Re: Frozen black 'ad info" screen during commercials

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Patience is running out. Happened again last night. How long do your investigations last before you can figure out a problem that has been going on for quite some time?

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Steelersx
Level 8

Re: Frozen black 'ad info" screen during commercials

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Restarting does not fix the problem

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Steelersx
Level 8

Re: Frozen black 'ad info" screen during commercials

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For me it is always ESPN

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Steelersx
Level 8

Re: Frozen black 'ad info" screen during commercials

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it has nothing to do with the sound bar

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