Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rgentile2121
Level 8

Frndly requiring sign-in even when purchase using Roku

I have a managed subscription to FRNDLY which I purchase using my Roku.  I have FRNDLY install on 6 Roku devices however when I attempt to use the channel on three of them it requires a log in.  When I enter my Roku information it fails as I excepted.  Why can I get this to work on three devices and not on the additional three.  All six devices are Roku Express + devices.   

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2 Replies
Strega
Level 12

Re: Frndly requiring sign-in even when purchase using Roku

A couple of thoughts:

Check that all your Rokus are on the same account (settings->system->about).

If they are, then you might be running into a limitation of Frndly itself.  For example, looking at their webpage, I see they have different plans that support 1, 2, or 4 screens at once.  Maybe they also have limits on how many devices can be logged in at once.  (Just guessing.)

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rgentile2121
Level 8

Re: Frndly requiring sign-in even when purchase using Roku

I will connect with them and see if that is the case. Once I get a response from them I will let update this post

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