Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jscottgadget
Level 7

Re: Freezing up during commerials on Philo app

Same issue Roku Ultra 2020

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boogernose
Level 18

Re: Freezing up during commerials on Philo app

Please inform Philo directly.

All Channel publishers are responsible for their own Channels.

These flukes happen occasionally and are fixed by the maintainers

if you let them know.

---A problem clearly stated is a problem half solved---.
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klittle5864
Level 8

Re: Freezing up during commerials on Philo app

I got this information from Philo today to clear the cache.  So far it appears to be working.  

Select these buttons in order.  Press “home” 5 times, “up” twice, “rewind” twice, “fast forward “ twice.  In 15-30 seconds, the Roku system will begin to clear the cache and restart 

boogernose
Level 18

Re: Freezing up during commerials on Philo app

Thats good and so they know.....

Anytime you do a system reset it will clear the cache.

I think its healthy to do a reset. I do it pretty much weekly.

Settings/System/System update and Settings/System/System reset.

And if youre using a MicroSD memory pull it out for all this.

---A problem clearly stated is a problem half solved---.
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dj8
Level 7

Re: Freezing up during commerials on Philo app

It only happens on our 2020 Roku Ultra. The 2018 Ultra works fine

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Maximark
Level 7

Re: Freezing up during commerials on Philo app

I got same info from Philo and so far so good 

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