Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Freezing up and restarting

My Roku was working fine yesterday. I turned it on today and it freezes up when you click on any of the channels. It also restarts itself sometimes. I have restarted it myself, done a factory reset,  checked the wifi connections etc. Any suggestions as to how to get it to work? I cant watch any TV at all.

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Level 17

Re: Freezing up and restarting

Model number??? or is it a Roku TV?

Are you using a MicroSD memory? Yank that **bleep** out or reformat it.

And try again.

 

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 18

Re: Freezing up and restarting

Roku is beginning to roll out version 9.4 of its Roku operating software. Did you just receive it? Check via Settings > System > About 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Freezing up and restarting

Model is 3910RW Express+

Software 9.4.0 build 4155-51

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Level 7

Re: Freezing up and restarting

Yes it is updated to 9.4. I left it unplugged all night and it's still doing it. We cant watch anything on any channels. It freezes up. Sometimes it restarts by itself.

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Level 7

Re: Freezing up and restarting

Same issue, express+. Software version 9.4.0 build 4155. Freezes in all channels, can’t watch anything. 

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Level 12

Re: Freezing up and restarting

Revert to 9.3.0:  Home 5x, FF 3x, Rw 2x, update software, select 9.3.0

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Level 7

Re: Freezing up and restarting

How do you do that?

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Level 12

Re: Freezing up and restarting


@catsmeow9595 wrote:

How do you do that?


Revert to 9.3.0 using your remote buttons: Home 5x (5 times), FF 3x (3 times), Rw 2x (2 times), update software, select 9.3.0 if offered "update now"

 


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Level 7

Re: Freezing up and restarting

This worked!  Thank you.  What will happen when it searches for updates every day.  Will it revert back?  

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