Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Freezing ads on hulu

Hi! i’m having problems with my roku. everytime i’m watching a show on hulu and an ad comes on, it just freezes and stays on the same screen of ad once it is over and the show keeps playing in the background but all i see is the ad. i’ve tried restarting my roku and checked for a system update and none of those things seemed to work. this has been going on for weeks now.

85 Replies
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Level 7

Re: Freezing ads on hulu

Same issue. Reported a few days ago. I have seen others post the same. No resolution of the problem yet.

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Level 7

Re: Freezing ads on hulu

I am having the same issue with the update last week. I tried a factory reset. That did nothing but wipe passwords. Feeling frustrated.  

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Level 8

Re: Freezing ads

We are having the same issue. We tried all the trouble-shooting tips.

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Level 9

Hulu malfunctions during ads

Hulu is malfunctioning during ads in on-demand shows. Live streaming works fine, as does playback of shows that don’t have ads.

The show plays until the first ad break, then the ad’s audio plays but the screen is black except for the ad’s countdown timer in the upper right hand corner. Playback then crashes and an error message displays instructing me to reboot the device. That doesn’t resolve the issue. Neither does logging out and back in, rebooting the router, clearing the cache, nor resetting the watch history.

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Roku Employee
Roku Employee

Re: Hulu malfunctions during ads

@Tired 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: Freezing ads on hulu

I just chatted with HULU support regarding this issue.   According to chat support, HULU is working on a fix.  However, there is no publicly available page which describes and acknowledges the problem.  In my opinion, the best way to bring pressure upon HULU is to:

1.  Obtain specific ROKU device description.

2. Open a chat session with HULU technical support.  Describe your problem as program video not being displayed after return from VOD tv show ads.  Include device settings in description.   Some older devices are no longer supported.

3. Describe trouble shooting methods already used.  In my case that was unplug ROKU device power for 1 hour, check for ROKU updates and reset ROKU to factory defaults.

4. Ask for probable time on fix being issued.

HULU Chat support is found at:

https://help.hulu.com/s/contactsupport

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Level 8

Re: Freezing ads

Hi all, I installed my new Roku Express and now having the same issue with Hulu, ad freezings. Hopefully someone from the community will help.

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Level 9

Re: Hulu malfunctions during ads

Not really. Now the ads cut off the shows, play all the way through, then a freeze frame of the last ad shows on the screen while the shows’ audio plays in the background.

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Level 7

Re: Freezing ads

Same issue here