Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MissTNT23
Level 7

Freeform Keeps Making My Roku Crash

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The last 2 weeks I’ve noticed that everytime I try to watch something on the Freeform Channel App the whole screen will freeze with a loading icon while playing the audio for about a minute, then it makes my whole #Roku1 crash. Sometimes if I’m lucky it just sends me back to home screen but thats rare. I’ve tried everything. My Roku is up to date, I’ve tried restarting multiple times, unplugging the system & have deleted and reinstalled the Freeform app & also made sure the app itself was update. PLEASE HELP! 

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Roku Employee
Roku Employee

Re: Freeform Keeps Making My Roku Crash

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@MissTNT23 @joncole 

Thanks for the inquiry.

Please make sure that when you remove the channel that you reboot your device before adding the channel back again.

To help recap, try the following steps in order:

  1. Remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key and choosing 'Remove channel'.
  2. Immediately restart your device from Settings>System>System restart 
  3. Once your device has rebooted, add the channel back again and see if the issue is resolved. 

If the issue remains unresolved, I'd recommend reaching out to Freeform support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Freeform channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.freeform.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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joncole
Level 7

Re: Freeform Keeps Making My Roku Crash

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I get the same effect. Launching freeform goes into an infinite wait and then sends me back to the Roku home screen. Can anybody watch freeform on Roku?

 

 

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Roku Employee
Roku Employee

Re: Freeform Keeps Making My Roku Crash

Jump to solution

@MissTNT23 @joncole 

Thanks for the inquiry.

Please make sure that when you remove the channel that you reboot your device before adding the channel back again.

To help recap, try the following steps in order:

  1. Remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key and choosing 'Remove channel'.
  2. Immediately restart your device from Settings>System>System restart 
  3. Once your device has rebooted, add the channel back again and see if the issue is resolved. 

If the issue remains unresolved, I'd recommend reaching out to Freeform support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Freeform channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.freeform.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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