Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Cbm23
Level 7

Free trial with HBO

Initiated free trial for HBO but unable to watch any shows. Anyone else with this issue? Suggestions?

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Free trial with HBO

@Cbm23 

Thanks for the post.

Can you please provide more information about how you initiated the HBO free trial? Was it through the the channel provider or through The Roku Channel?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cbm23
Level 7

Re: Free trial with HBO

The hubby initiated free trial via Roku. Free trial has expired.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Free trial with HBO

@Cbm23 

Thanks for the update.

Have you been able to resolve the issue you were experiencing? If you are still unable to resolve the issue, can you please provide us with more information? What channel are you experiencing this issue with? What are you experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cbm23
Level 7

Re: Free trial with HBO

Well I am well past the free trial issue. I thought I had cancel the subscription but apparently I did not. Now I am stuck with a months subscription for HBO & Shudder. I have since cancelled both subscriptions using my Roku device but I will have access up to November 22nd. Even with the month long paid subscriptions & the message saying I can view up to the 22nd of November, I am STILL UNABLE to view any of the movies on either channel. Which was the same issue when I clicked on the free trial for both channels. I pay $1 monthly per Roku devices, I’ve been charged & paid over $5 twice & now $20.98 for the two subscriptions that I cannot even view! I feel like I made a bad choice purchasing these Roku devices! I need some kind of solution PLEASE!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Free trial with HBO

@Cbm23 

Thanks for the information.

Have you tried contacting either of the channel providers to assist you further regarding the functionality issue you are experiencing? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO and Shudder support here: 
https://www.hbo.com/about/contact-us
http://support.shudder.com/en/support/home

Thanks,
Danny

Danny R.
Roku Forum Moderator
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