Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Free trial offers

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I received an email offering 2 week free trials for Shudder, Screambox and Monsters & Nightmares and when I attempt to start free trial on all 3 channels it says "unable to connect to free trial at this time". Is anyone else having this issue?

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Roku Employee
Roku Employee

Re: Free trial offers

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@Shanersmom17 

Thanks for the inquiry.

For more information about that those channel's free trial subscriptions, you'll want to contact those channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Free trial offers

Jump to solution

@Shanersmom17 

Thanks for the inquiry.

For more information about that those channel's free trial subscriptions, you'll want to contact those channel provider's support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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