Channel Issues & Questions

[mimiselfanai]

I am trying to access Online Arabia, a free channel. The channel is installed on my account, but when I try to access it, it requires a login & password. I have entered my Roku login and password, but it does not work. This channel has never required a new login to be set up for it.  I have tried removing the channel, restarting, and reinstalling, but that did not work.

Please help. Thank you.

[RokuKariza-D]

Hey @mimiselfanai

Thanks for letting us know about the issue you're experiencing.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Online Arabia's customer support team to report the issue and get help. They can resolve the error you are having with channel login.

We appreciate your understanding.

All the best,
Kariza

[mimiselfanai]

Thank you. How do I reach out the the channel provider? Where do I find their contact information?

[renojim · Accepted solution]

Did you try their website?  https://onlinearabia.net/

[mimiselfanai]

Thanks for the link. I had googled them but nothing came up. Signup on their website did the trick.