Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mimiselfanai
Level 7

Free channel Online Arabia requires login. Roku login doesn't work.

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I am trying to access Online Arabia, a free channel. The channel is installed on my account, but when I try to access it, it requires a login & password. I have entered my Roku login and password, but it does not work. This channel has never required a new login to be set up for it.  I have tried removing the channel, restarting, and reinstalling, but that did not work.

Please help. Thank you.

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1 Solution

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renojim
Community Streaming Expert

Re: Free channel Online Arabia requires login. Roku login doesn't work.

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Did you try their website?  https://onlinearabia.net/

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Free channel Online Arabia requires login. Roku login doesn't work.

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Hey @mimiselfanai

Thanks for letting us know about the issue you're experiencing.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Online Arabia's customer support team to report the issue and get help. They can resolve the error you are having with channel login.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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mimiselfanai
Level 7

Re: Free channel Online Arabia requires login. Roku login doesn't work.

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Thank you. How do I reach out the the channel provider? Where do I find their contact information?

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renojim
Community Streaming Expert

Re: Free channel Online Arabia requires login. Roku login doesn't work.

Jump to solution

Did you try their website?  https://onlinearabia.net/

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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mimiselfanai
Level 7

Re: Free channel Online Arabia requires login. Roku login doesn't work.

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Thanks for the link. I had googled them but nothing came up. Signup on their website did the trick.

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