Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Free Trial Error

Free History Vault trial through 6/28 according to roku account. App asks me to start free trial or log in. Since I subscribed through roku, tried to log in with roku login information. Incorrect.

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Community Streaming Expert

Re: Free Trial Error

Since this is a trial subscription through Roku, see if  you can access it via The Roku Channel.


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Community Streaming Expert

Re: Free Trial Error

Your Roku account login information will never work on any channel/app that isn't created by Roku and Roku already has all that information, so whenever a channel/app asks for your login information they are never asking for your Roku account information.  Roku doesn't (and better not ever) share that with anyone.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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