Channel Issues & Questions

[crawford69]

I installed the Free Games channel. The channel does not show up on my list of channels on the home screen.  When I go to the channel store on the Roku or website, it shows that the channel is installed.  There is an option to go to the channel.  I click on it, but it goes nowhere.  I have a Roku Premiere + 4630X.  How can I get the channel to show up?

[makaiguy]

I just checked this out via my several month old Streaming Stick Plus, and have the same experience.  It says it's installed but doesn't show on the channel grid.  I did a manual update check but that didn't install it either. Checking via Search Channels gives me a "Go to channel" link for FREE Games, but nothing happens when the link is clicked.   You can view screenshots, you just can't go to the channel.  The channel obviously has a problem.

Interestingly, at least it DOES let me remove it.

@RokuDanny-R - please report this to the appropriate people.

[RokuDanny-R]

@makaiguy @crawford69 

Thanks for the information.

I have passed along the information to the appropriate team to look further into the issue.

Thanks,
Danny

[makaiguy]

Bringing some closure.

I checked yesterday and was surprised to find Free Games was there in my channel grid - I thought I'd deleted it - but now it seems to work.

[crawford69]

No such luck for me.

[crawford69]

Well, I installed the channel again and just left it even though it wasn't showing up.  I checked the next day, and boom, there it was.