Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Free Games channel does not show up when installed

I installed the Free Games channel. The channel does not show up on my list of channels on the home screen.  When I go to the channel store on the Roku or website, it shows that the channel is installed.  There is an option to go to the channel.  I click on it, but it goes nowhere.  I have a Roku Premiere + 4630X.  How can I get the channel to show up?

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5 Replies
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Level 16

Re: Free Games channel does not show up when installed

I just checked this out via my several month old Streaming Stick Plus, and have the same experience.  It says it's installed but doesn't show on the channel grid.  I did a manual update check but that didn't install it either. Checking via Search Channels gives me a "Go to channel" link for FREE Games, but nothing happens when the link is clicked.   You can view screenshots, you just can't go to the channel.  The channel obviously has a problem.

Interestingly, at least it DOES let me remove it.

@RokuDanny-R - please report this to the appropriate people.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Roku Employee
Roku Employee

Re: Free Games channel does not show up when installed

@makaiguy @crawford69 

Thanks for the information.

I have passed along the information to the appropriate team to look further into the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 16

Re: Free Games channel does not show up when installed

Bringing some closure.

I checked yesterday and was surprised to find Free Games was there in my channel grid - I thought I'd deleted it - but now it seems to work.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Free Games channel does not show up when installed

No such luck for me.

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Level 7

Re: Free Games channel does not show up when installed

Well, I installed the channel again and just left it even though it wasn't showing up.  I checked the next day, and boom, there it was.

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