Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ebritt6
Level 7

Free Disney+ subscription from Verizon

Jump to solution

We were given a free 1yr subscription for Disney+, but when I go to activate it on the roku only 2 options are a available; pay monthly subscription, or purchase the annual subscription. No mention or offer to activate my free offer.

How do I activate my free offer on roku? 

1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Free Disney+ subscription from Verizon

Jump to solution

@Honesty815 @ebritt6 @ahenderson1979 

Thanks for the inquiry.

For more information regarding your free subscription to Disney+, you will need to contact Disney+ support directly as they would best be able to assist you.

You can reach them here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
5 REPLIES 5\
ahenderson1979
Level 7

Re: Free Disney+ subscription from Verizon

Jump to solution

I am trying to do the same thing and cant seem to figure it out. Have you gotten anywhere with this issue?

Honesty815
Level 7

Re: Free Disney+ subscription from Verizon

Jump to solution

Any updates. I'm dealing with this issue now.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Free Disney+ subscription from Verizon

Jump to solution

@Honesty815 @ebritt6 @ahenderson1979 

Thanks for the inquiry.

For more information regarding your free subscription to Disney+, you will need to contact Disney+ support directly as they would best be able to assist you.

You can reach them here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
kylewhaley2015
Level 7

Disney+ verizon free subscription

Jump to solution

i activated my verizon and have been charged for Disney + for the year of free subscription with verizon

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+ verizon free subscription

Jump to solution

@kylewhaley2015 

Thanks for the post.

Did you accidentally subscribe to the Disney+ channel through Roku Pay instead of authenticating the Disney+ channel with your Verizon account credentials?

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos