Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Clucks
Level 7

France 24 not streaming

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New to Roku.  France 24 was working a few days ago and now the app opens and immediately closes again.  What’s my problem?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: France 24 not streaming

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@Clucks @carbfeast 

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to France 24 directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the France 24 channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

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carbfeast
Level 7

Re: France 24 not streaming

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Having the same issue, uninstalled and re-installed France 24 Premium.  It crashed when switching from the English to the French channel.

I've sent "failed to launch" feedback but unless they switch languages it will appear to work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: France 24 not streaming

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@Clucks @carbfeast 

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to France 24 directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the France 24 channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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gotip
Level 7

Re: France 24 not streaming

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Mine started crashing on opening today. Tried the solution and it still crashes immediately after opening... 

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RokuMary-F
Roku Employee
Roku Employee

Re: France 24 not streaming

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Hi @gotip,

Thanks for the post.

Have you restarted your Roku device after removing the channel and before adding the channel back? If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

Thanks,

Mary

gotip
Level 7

Re: France 24 not streaming

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Yes, I did. It did not solve the problem. I opened France24 last night and it worked fine. Today it is working again. I have a feeling it was a problem on their end. Thanks for the reply. Smiley Happy

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