Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KevPilot
Level 8

France 24 is not loading and the app fails

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France 24 will not fully load and then fails jumping back to my listing of apps. I've seen this issue posted in the forum back in Feb of 2021 but it did not affect me then. I've followed the recommendations: delete the F24 app, reboot my Roku box and then reinstall. I've also checked for updates. Still, no change. The app tries to load, gets to the home screen, fails and then bounces back to the listing of my apps.

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KevPilot
Level 8

Re: France 24 is not loading and the app fails

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Viva la France24! It is working again, My thanks to any and all that had a hand in this. It is nice to have this app back up & running!

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StreamerUser
Community Streaming Expert

Re: France 24 is not loading and the app fails

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I can confirm this - I just tested the France 24 app version 1.5 with a new install and it dumps to Home.

Report this:

1) Highlight the France 24 app/Options (*)/Give us feedback/Channel failed to load

2) Contact Roku CS:   chat/email/phone -   https://support.roku.com/contactus/contact-options

(choose setup/ultra/other/need more help?)

You might also want to message @RokuDanny-R  @RokuMary-F  or @RokuKariza-D  and inform them as well.

3)  Contact France 24:    https://www.france24.com/en/applications

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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KevPilot
Level 8

Re: France 24 is not loading and the app fails

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StreamerUser 

Thanks for you reply. Thanks for verifying my issue and thanks SO much for the trouble you went thru to help me. I've jumped onto your suggestions. Again, thank so much for your efforts!

  • I pinged the three contacts you recommended so with luck, they can help.
  • The support link for F24 is so hilariously outdated it still lists Windows Phone 8, 
  • The Roku site link seems to think that my old Premier is not supported in chat
    • Oh well, still have the community
StreamerUser
Community Streaming Expert

Re: France 24 is not loading and the app fails

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Not just that, but the "Contact Us" link is broken as well.

Unfortunately since you are the only one that has noticed the issue enough to post here on the Roku forums, you may have to really (repeatedly) push on France24 to get the issue resolved, and it may take much longer as well.

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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KevPilot
Level 8

Re: France 24 is not loading and the app fails

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Viva la France24! It is working again, My thanks to any and all that had a hand in this. It is nice to have this app back up & running!

View solution in original post

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KevPilot
Level 8

Re: France 24 is not loading and the app fails

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Back up & running as of last night.

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gotip
Level 8

Re: France 24 is not loading and the app fails

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Works for a day. Then doesn't. Crashes as soon as it tries to load France 24 continually today. Shame, it used to be very reliable. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: France 24 is not loading and the app fails

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@gotip

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
gotip
Level 8

Re: France 24 is not loading and the app fails

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Thanks. I did click on the site not loading from the app. Just checked and it is working today. Looks like the problem was on their side. Glad to see it is working today. Smiley Happy

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