Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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makaiguy
Community Streaming Expert

Re: Fox news audio stops

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Each channel creates, provides, and maintains its own Roku-compatible version of their app, as well as deciding and programming its features, including geographical areas of operation. Roku only provides the platform on which the 3rd party channel apps run. When you have a problem with a specific channel only, you should direct your questions and concerns to the channel. (Exceptions are the two channels provided by Roku, The Roku Channel and Roku Media Player. For these you should contact Roku.)
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Markmil1
Level 8

Re: Fox News Channel not working right!

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Same thing started happening to me a few weeks ago.  I did the typical uninstall, reinstall and restarts.  Seems AWFUL coincidental this is happening now when social media is being outted with bias censorship?!  Is roku now doing this?  No issues with CBS, ABC news 🤔

Markmil1
Level 8

Re: Foxnews - Unexpected Errors

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Danny,

I'm responding to several of your posts to other users encountering the same issue...this is becoming prevalent, starting about 2 weeks ago.  Fox News hasn't updated its build (so no change) and despite an uninstall, restart, reinstall, same issue.  In addition, i'm able to run the fox news app directly on my samsung smart tv flawlessly (better than roku)...soooo....obviously its a roku platform issue in some manner, HOPEFULLY UNINTENTIONAL.

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StreamerUser
Level 20

Re: Foxnews - Unexpected Errors

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@Markmil1 wrote:

Danny,

I'm responding to several of your posts to other users encountering the same issue...this is becoming prevalent, starting about 2 weeks ago.  Fox News hasn't updated its build (so no change) and despite an uninstall, restart, reinstall, same issue.  In addition, i'm able to run the fox news app directly on my samsung smart tv flawlessly (better than roku)...soooo....obviously its a roku platform issue in some manner, HOPEFULLY UNINTENTIONAL.


The FoxNews channel/app did in fact update on Monday (4 days ago) to 3.12.73120201420, however, some issues have persisted for some users, despite uninstalling/reinstalling.

You might also check your RokuOS version (9.3.0 Build 4194 is the most recent release version) and manually update if you havent already...

Beyond that its best to direct issues/bug reports directly to FoxNews (since they maintain their app):

https://help.foxnews.com/hc/en-us/requests/new

 

 

Markmil1
Level 8

Re: Foxnews - Unexpected Errors

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Yeah, it started prior to that last build (still 3.12), so again thats irrelevant and as i pointed out, the fox app on a smart tv works just fine, soooooo.......Seems like all you do is redirect to providers vs ANY introspection or investigation of the Roku platform?  Just like an OS (or any midddleware) there can be defects/incompatibilities that come up..because..gues what, Roku has updates too.

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StreamerUser
Level 20

Re: Foxnews - Unexpected Errors

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@Markmil1 wrote:

Yeah, it started prior to that last build (still 3.12), so again thats irrelevant and as i pointed out, the fox app on a smart tv works just fine, soooooo.......Seems like all you do is redirect to providers vs ANY introspection or investigation of the Roku platform?  Just like an OS (or any midddleware) there can be defects/incompatibilities that come up..because..gues what, Roku has updates too.


Yes, "it" did indeed start prior to the last build (issued 4 days ago that you insisted didn't happen), and which did address different issues for many - though it hasn't for you.

I don't work for Roku or FoxNews - I'm a customer just as you are, simply providing information/knowledge/assistance.

FoxNews and all app ("channel") providers maintain their app - not Roku - ergo it makes sense to address the app issues first and foremost with the app provider - FoxNews in this case - though you seem reluctant to do so for whatever reason.

And yes, there can be/are incompatibilities that come up with OS/app updates - hence why you should verify your OS/app versions/builds, and update if necessary, and then report issues to the relevant software vendor.

FoxNews:  https://help.foxnews.com/hc/en-us/requests/new

Roku:  https://support.roku.com/contactus/contact-details

Johnnygooddeeds
Level 9

Re: Fox news audio stops

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For unknown reasons, Fox News audio came back and started working properly. Then my trial period ended. Went out and bought 6 more Roku’s, cancelled Comcast tv. Upgraded from 200 mbps to 1 Gig. Using Comcast XB7 Gateway. Took several days to figure it all out. Signed up for Youhtube Tv, Watching Fox News again. 

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gibsonrr
Level 7

Re: Roku Channel App Losing Audio After Commercials

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This has happened twice on my TV in which I use Roku. The other TVs with Xfinity are fine... so far. Interesting it happened during the Republican convention-not during the time the other channels were airing the speakers. Just when Fox news commentators are discussing things. [post edited]

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Feelsup2020
Level 7

Re: Foxnews - Unexpected Errors

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It’s the only channel on roku that’s messed up. [post edited]

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Barb52
Level 8

Re: Foxnews - Unexpected Errors

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I agree, It's Roku doing it, not FOX.  Roku tried to remove FOX from Roku just last year.  They had so many threatening to cancel, they backed off.  Now they're just making it impossible to watch!

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